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Privacy Policy

PRIVACY POLICY

1.- IDENTIFICATION

HOTEL SA VOGA, hereinafter Responsible, is the Data Controller of the User’s personal data and informs you that this data will be processed in accordance with the provisions of Regulation (EU) 2016/679 of April 27 (GDPR) and Organic Law 3/2018 of 5 of December (LOPDGDD), so you are provided with the following information on the treatment:

2.- INFORMATION AND CONSENT

By accepting this Privacy Policy, the user is informed and gives his free, informed, specific and unequivocal consent so that the personal data that he/she provides through the website located in the URL www.hotelsavogaarenys.com(hereinafter , the "Website") are processed by HOTEL SA VOGA, as well as the data derived from its browsing and other data that it may provide in the future to HOTELSAVOGAin a clear and simple way.

3.- OBLIGATORY TO FACILITATE THE DATA

The data requested in the forms of the Website are generally, mandatory (unless in the required field otherwise specified) to fulfil the stated purposes.

Therefore, if they are not provided or are not provided correctly, they will not be able to be attended to, without prejudice to free view of the content of the Website.

4.- WHAT PURPOSE WILL HOTEL SA VOGA TREAT YOUR PERSONAL DATA?

The personal data provided through the Website will be processed by HOTEL SA VOGA in accordance with the following purposes.

1. Data provided for making reservations, both through the Website and (call centre, email or chat) for individual or group bookings:

    1. Manage the realization of the reservations requested by the user.
    2. Sending confirmation or documentation of the reservation made.
    3. In the event of consent, the sending of commercial communications by HOTEL SA VOGA.
    4. Conduct analyses on the use of the Website and check the preferences and behaviour of users.

2. Data provided through the form:

    1. Manage contact requests and user information through the channels provided for it on the websites of HOTEL SA VOGA.
    2. Management of the petition raised.
    3. Conduct analyses on the use of the Website and check the preferences and behavior of users.

3. Data provided for the modification and cancellation of reservations:

    1. Manage requests for modification or cancellation of your reservation requested by the user to HOTEL SA VOGA.
    2. Send the reply to the request made to HOTEL SA VOGA.
    3. Conduct analyses on the use of the Website and check the preferences and behaviour of users.

 

4. Data provided on contact forms and website:

    1. Manage contact requests and user information through the channels provided for this on the websites of HOTEL SA VOGA.
    2. Management of the petition raised.
    3. Conduct analyses on the use of the Website and check the preferences and behavior of users.

5. Data provided in the online booking recovery form:

    1. Sending the reminder of the reservation not completed by the user or, if applicable, of the searches carried out by the user.
    2. Conduct analyses on the use of the Website and check the preferences and behaviour of users.

6. Data provided for sending Newsletter:

    1. Manage the subscription and/or unsubscribe of the Newsletter, made through the channel provided on the Website oh HOTEL SA VOGA.

5.- WHAT USER DATA WILL HOTEL SA VOGA TREAT?

HOTEL SA VOGA will process the following categories of user data.

1. Data provided for making reservations, both through the Website and (call centre, email) for individual reservations or groups and rooms:

    1. Identification data: first name, surname, nationality.
    2. Contact details: email address, phone number.
    3. Transaction data of goods and services in HOTEL SA VOGA: Products and services purchased or on which you show interest.
    4. Stay preferences.
    5. Economic, financial and insurance data.
    6. Other data: data provided by the interested parties themselves in the open fields or through the call made.
    7. Credit card details.

2. Data provided through the online booking recovery form:

    1. Identification data: first name, surname, address, nationality.
    2. Contact details: email address, phone number.
    3. Transaction data for goods and services.
    4. Other data: data provided by the interested parties themselves in the open fields of the forms provided on the Website or in the attached documents.
    5. Credit card details.

3. Data provided for the modification and cancellation of reservations:

    1. Identification data: first name, surname, address, nationality.
    2. Contact details: email address, phone number.
    3. Transaction data for goods and services.
    4. Economic, financial and insurance data.
    5. Other data: data provided by the interested parties themselves in the open fields of the forms provided on the Website or in the attached documents.
    6. Credit card details.

4. Data provided on contact and page forms:

    1. Identification data: first name, surname, address, nationality.
    2. Contact details: email address, phone number.
    3. Transaction data for goods and services.
    4. Other data: data provided by the interested parties themselves in the open fields of the forms provided on the Website or in the attached documents.
    5. Navigation data.

5. Data provided for sending Newsletter:

    1. Identification data: first name, surname, address, nationality.
    2. Contact details: country of residence, email address.
    3. Personal language characteristics data.

In the event that the user provides data of third parties, declares to have the consent of the same and undertakes to transfer the information contained in the Privacy Policy, exempting HOTEL SA VOGAfrom any responsibility in this regard. However, HOTEL SA VOGAmay carry out periodic checks to verify this fact, adopting the appropriate due diligence measures, in accordance with data protection regulations.

6.- WHAT IS THE LEGITIMATION OF THE TRATMENT OF USER DATA?

The legitimacy of the processing of your personal data will be as follows:

1. For making reservations, both through the Website and contact (call centre, email or chat) for individual reservations or groups and rooms: The execution of the contract between the parties. For the legitimate interest of the controller (GDPR, art. 6.1.f): to maintain a professional relationship with the data subject. By consent of the data subject (GDPR, art. 6.1.a): the sending of communications of products or services. For the execution of analyses on the use of the Website, the legitimate interest of HOTEL SA VOGA.

2. For the booking Recovery Form: in the consent that is requested and that you can withdraw at any time. However, if you withdraw your consent, this will not affect the lawfulness of the processing carried out previously. For the execution of analyses on the use of the Website, the legitimate interest of HOTEL SA VOGA.

3. For the modification and/or cancellation of your reservation in the execution of the contract between the parties. For the execution of analyses on the use of the website, the legitimate interest of HOTEL SA VOGA.

4. For the sending of contact forms and website: in the consent given by the user (GDPR, art. 6.1.a): sending communications of products or services. For the execution of analysis on the use of the Website, the legitimate interest of HOTEL SA VOGA.

5. For sending of Newsletter:in the express consent given by the user.

6. For sending de booking recovery reminder: in the consent given by the user. For the execution of analyses on the use of the website, the legitimate interest of HOTEL SA VOGA.

The consents obtained for the aforementioned purposes are independent so the user can revoke only one of them not affecting the others.

To revoke this consent, the User may contact HOTEL SA VOGA through the following channels: nuria@savoga.cat

7.- WHAT DESTINATIONS WILL USER DATA BE SHARED WITH?

The user’s data may be communicated to:

1. Data provided for making reservations, both through the Website and (call center, email or chat) for individual reservations or groups and rooms.

    1. Integrated or affiliated companies, all dedicated to the hotel sector, will need access to their data for the correct provision of the selected services. Likewise, your data may be communicated to those entities such as payment gateways or reservation management for the sole purpose of being able to provide the services correctly.

2. Data provided through the booking recovery form:

    1. Companies of the group to which HOTEL SA VOGA belongs, only for internal administrative purposes and/or for the purposes indicated above.

3. Data provided for the modification and cancellation of reservations:

    1. Companies integrated or attached to the hotel sector, will need to have access to their data for the correct provision of the selected services in order for them to know the conditions of their stay for the sole purpose of being able to provide the services correctly.

4. Data provided on contact forms and website:

    1. Companies of the group to which HOTEL SA VOGA belongs, only for internal administrative purposes and/or for the purposes indicated above.

5. Data provided for the sending of Newsletter, will not be communicated with third parties.

6. Data provided in the booking recovery form:

    1. Companies of the group to which HOTEL SA VOGA belongs, only for internal administrative purposes and/or for the purposes indicated above.

In addition, the data may be accessible by HOTEL SA VOGAproviders, this access being necessary for the proper compliance with the legal obligations and/or the purposes indicated above. These providers will not process your data for their own purposes that have not been previously reported by HOTEL SA VOGA.

8.- INTERNATIONAL DATA TRANSFERS

We inform you that your data will NOT be transferred to third countries.

9.- DATA RETENTION

Your data will be kept for the following periods:

1. Data provided for the making of reservations, both through the Website and contact center (calc enter, email o chat) for individual reservations or groups and rooms: they will be kept during the contractual relationship and, once the contract is finished, during the limitation period of legal actions 5 years that may arise from it.

2. Data provided through the cart recovery form: for the period necessary for the management of your submitted request.

3. Data provided for the modification and cancellation of reservations: They will be kept during the contractual relationship and, once the term ended, during the limitation period of the legal actions that may arise from it.

4. Data provided in contact forms and website:they will be kept for the period necessary to give processing and response to your request and, once the request is completed, during the limitation period of the legal actions derived from the aforementioned Request.

5. Data provided in the cart recovery form: Will be kept 15 days after the abandonment of the reservation.

6. Data provided for the sending of Newsletter:will be kept as long as the user does not revoke the consent given for this purpose.

10.- USER RESPONSIBILITY

The user:

· Guarantees that you are over eighteen (18) years of age and that the data you provide to HOTEL SA VOGA is true, accurate, complete and up-to-date. For this purpose, the user is responsible for the veracity of all the data that he/she communicates and will keep the information provided conveniently updated, in such a way that ir responds to his/her real situation.

· Guarantees that you have informed the third parties from whom you provide your data, if you do so, of the aspects contained in this document. It also guarantees that you have obtained your authorization to provide your data to HOTEL SA VOGA for the purposes indicated.

· You will be responsible for any false or inaccurate information you provide through the Website and for any direct or indirect damages caused to HOTEL SA VOGA or third parties.

11.- EXERCISE OF RIGHTS

The user can send a letter to HOTEL SA VOGA, to the address indicated in the header of this Policy, or by means of an email to the nuria@savoga.cataddress, attaching a photocopy of his/her identity document, at any time and free.

· Revoke the consents granted.

· Obtain confirmation as to whether or not personal data concerning the user is being processed at HOTEL SA VOGA.

· Access your personal data.

· Correct incorrect or incomplete data.

· Request the deletion of your personal data when, for some reason, the data is no longer necessary for the purposes for which it was obtained.

· Obtain from HOTEL SA VOGA the limitation of the processing of data when one of the conditions provided for in the data protection regulations is met.

· Request the portability of the data provided by the User in those cases provided in the regulations.

· You can contact with HOTEL SA VOGA at the following address: nuria@savoga.cat

· File a complaint regarding the protection of your personal data with the Spanish Data Protection Agency at C/ de Jorge Juan, 6, 28001 Madrid www.aepd.es, when the interested party considers that HOTEL SA VOGA has violated the rights that he has are recognized by applicable data protection regulations.

12.- SECURITY MEASURES

HOTEL SA VOGA will treat the user’s data at all times in an absolutely confidential manner and keeping the mandatory duty of secrecy regarding them, in accordance with the provisions of the implementing regulations, adopting for this purpose the measures of a nature necessary technique and organisations to ensure the security of your data and prevent its alteration, loss. Treatment or unauthorized access, taking into account the state of the technology, the nature of the data stored and the risks to which they are exposed.