At Espai Benestar, we strive to answer all our clients’ questions. Can’t find the information you need? Get in touch with us — we’ll be delighted to help you.
Yes, all services are available by appointment only, to ensure a personalized experience and a calm environment.
Yes, as long as you notify us at least 24 hours in advance.
If a gift voucher appointment is canceled with less than 24 hours’ notice, it will be considered used and cannot be refunded or rescheduled.
You can choose to gift a specific service (such as a massage or a circuit) or an open-value voucher, allowing the recipient to select what suits them best.
Gift vouchers are valid for the period indicated at the time of purchase (usually one year). Once this date has passed, the voucher is no longer valid. However, if you contact us in advance or there is a justified reason, we may consider accepting the voucher up to a maximum of 6 months after its expiration. In such cases, if the service has changed or increased in price, the corresponding difference must be paid.
After this 6-month period, expired vouchers cannot be used.
We recommend checking the validity date and booking in advance to ensure a complete and seamless experience.
You don’t need to bring anything for the treatments. For the water circuits, you’ll need to bring a swimsuit. The rest (towels, bathrobe, and slippers) will be provided by us.
Late arrivals may shorten the treatment time to avoid delays in following sessions. We will do our best to adjust the service so you can still enjoy your time with us.
Yes, we offer treatments suitable for pregnancy. However, the use of water circuits and sauna is not recommended, as it may involve risks for the baby. Please contact us beforehand so we can advise you properly.